TERM OF SERVICE

1. Introduction

By accessing our Website, the User is deemed to have read and accepted these terms and conditions. Do not continue to use the chali.shop website if you do not accept all the terms and conditions stated on this page.

Chali shop may change all or part of the services provided through the website and the terms of this Agreement at any time without notice to the User. Once these conditions are published on the Website, they will take effect immediately.

2. Orders

Customers wishing to purchase Products will place an order through the Website (“Order”). All Orders are subject to acceptance by Chali shop.

Before submitting an Order, the Customer will set up an account on the Website.

The Order process allows you to check and correct any errors before submitting your Order to Chali shop. Please take the time to read and review your Order on each page of the Order Process.

By placing an Order, you (i) enter into a contract with In The Mood Saigon to purchase the Products in accordance with these General Terms, (ii) represent that you are over 18 years of age or that you are accessing under the supervision of a parent or legal guardian and have the legal capacity to form a binding contract, (iii) represent that you are an end user, and (iv) represent that all information provided to In The Mood Saigon in connection with such Order is true and accurate and that you are authorized to use the payment method you provided for such Order.

Before Chali shop accepts an Order, information may be requested for verification. Chali shop reserves the right at any time after receipt of your Order to accept or reject that Order or any part of that Order, even after you have received an Order Confirmation, for any reason.

Chali shop may set limits on the quantity that can be purchased per Order or per account.

3. Prices and Payment

Product prices are subject to change at any time without notice, but you will always pay the price displayed on the Website at the time you confirm your Order.

Prices are displayed in Dollars (USD). The displayed price does not include delivery charges, which are added to your Order amount and displayed on the checkout page. Such delivery charges are subject to delivery location.

You will pay in full for the Products upon submitting your Order. Payment for the Order may be made by (i) a credit or debit card issued by a credit or debit card company accepted by Chali shop or (ii) Cash on Delivery (COD) to Chali shop's shipping agent at the time the customer receives the goods (COD) or (iii) via Gpay.

You warrant that all details you provide to Chali shop in connection with your Order are accurate, that the credit/debit card or account you use is your own and that there are sufficient funds or credit facilities to cover the cost of your Order. Chali shop reserves the right to verify your payment information before supplying the Product to you.

Once Chali shop has received the full amount paid in connection with your Order, you will receive an email from Chali shop confirming your successful order.

4. Delivery

The estimated delivery date for the Product is 3-15 days after you place your order within the United States and 10-20 days for other regions, but the estimated delivery date is for reference only and is not binding on Chali shop

Chali shop will contact you if it is unable to meet the estimated delivery date and in this case, Chali shop will give you the option to continue purchasing the Product or cancel your Order. If the Order is cancelled, you will receive a full refund.

5. Return Policy

Products can be returned/exchanged to Chali shop in the following cases:

(i) The product received is not the same type/model as the order you placed on the website

(ii) The quantity is not enough as the order you placed on the website.

(iii) The product is affected by external conditions such as peeling, damage, etc.

Before returning, customers must send us a request via our contact email.

Return/exchange notification must be received within 30 days from the date of successful delivery.

Customers will be responsible for the cost of returning the Product. Customers will also be responsible for the Product until we receive the Product.

6. Changes to Terms of Service

You can review the latest version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

7. Contact Information

Any questions about the Terms of Service should be sent to us at support@chali.shop